Company Profile

ClientNet taps the Internet to give customers complete control of their relationship with an organization. Customers simply log onto ClientNet through a company's corporate Web site to manage any aspect of their business with that organization. Following are a few examples of how ClientNet liberates customers by empowering them to be proactive:

ClientNet gives customers complete access to an organization's marketing literature so they can research product offerings online then make an educated purchase.

Once customers make a purchase, they can track the status of delivery from the time it's ordered to the time it arrives at their door. Customers can also view their entire history with the organization so they know the exact products and quantities previously purchased.

CMS is equipped with an extensive knowledge base that allows customers to search for solutions and independently solve service problems. If the issue is too complex to resolve on their own, they can submit a service case online to receive immediate support from a representative. CMS stores all service requests so customers have a detailed archive of past issues and solutions.

CMS saves customers the energy needed to track down company contacts for simple administrative tasks. Customers can, for example, submit information requests, complete online surveys or record new company contacts.

ClientNet presents a win-win situation for both customers and vendors. Customers can interact with vendors anytime and anywhere in the way that's most convenient for them, whether it be via Internet, email, phone or fax. Vendors have an efficient way to service customers around the clock without additional employees.