Call Center Management

For many businesses, call center campaigns are a surefire way to bring new customers through the door, as well as boost sales from existing customers.

Oncontact Software's customer relationship management (CRM) application helps companies make the most of their call center operations. Call center representatives can use CRM to qualify and assign leads to sales representatives, fulfill literature requests and survey customers and prospects. Managing these activities from the call center gives sales representatives more time to pursue leads and close deals.

Oncontact's CRM system also provides call centers with scripting and predefined calling queue sequences. The scripting feature ensures that call center representatives deliver a consistent and professional message. Calling queues automatically distribute calls to the next available call center representative ensuring no two representatives are making the same call.

Oncontact's CRM suite integrates with many third party solutions to achieve full computer telephony integration, including automatic call distribution.

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