Return Merchandise Authorization (RMA)
The ability to track returned merchandise within Oncontact's customer relationship management (CRM) application gives users more insight into a customer's buying habits. The RMA screen lets users:

• Investigate the factors that caused the return in an effort to prevent future returns
• Manage each step of the return process, from receiving to testing to accounting
• Export data to financial applications for crediting
• Completely customize screens to match specific RMA requirements